While at Mayo Clinic we shared our story with a few close friends. One recommended we contact the Veteran’s Administration; the VA. My friend did that and was rewarded with additional care for failing kidneys and obstructive sleep apnea.

As a Vietnam era veteran I had plenty of opportunity to use the VA, however, their reputation was such that I never bothered. My friend was adamant. The VA had changed, so, after returning home we contacted the local VA office and filled out their lengthy list of forms.

Surprise. The VA had changed.

First, we could not have been greeted any friendlier and more pleasant than the first VA representative. He set us up with a Primary Care Physician appointment and we provided the growing stack of test results Second, the appointment with the VA doctor was a pleasant surprise. She was experienced, professional, thoughtful, and devoted a surprising amount of time to my case, and outlined a plan of action to care for symptoms.

Finally, she put us in touch with a VA social worker who then ensured we had contact with other VA services for wheelchair, home health care, and more.

The VA was an unexpected, pleasant, and worthwhile surprise.

Without question, VA offices around the country will vary in scope of service, but our experience was and remains excellent. Every doctor and staff member has surprised us with care and concern and follow-up.